Customer Care Representative

State Bank of Southern Utah•Cedar City, UT

2d•Onsite

About The Position

At State Bank of Southern Utah, our Customer Care team is more than a call center—it’s a place where relationships are built, problems are solved, and customers feel genuinely cared for. If you’re someone who loves helping others, enjoys problem-solving, and wants to be part of a team that prioritizes people over metrics, this could be the perfect fit for you. Fluency in Spanish is highly preferred. This is an on-site role, not a remote work opportunity.

Requirements

A passion for helping people and creating positive experiences
Strong communication and active listening skills
Confidence in problem-solving and critical thinking
Ability to learn and apply banking product knowledge
Intermediate computer skills
High school diploma (or equivalent)
2+ years of related customer service experience
Availability to work assigned shifts, including rotating Saturdays
Ability to pass a credit and background check

Nice To Haves

Spanish fluency
Call center or financial institution experience

Responsibilities

Answer inbound customer calls, chats, and emails efficiently and professionally
Resolve account questions and issues—often in the first interaction
Assist with transactions and service requests, including: Funds transfers and stop payments, Debit/ATM card support, Account inquiries and transactions, Online and mobile banking support
Research and resolve electronic funds transfer issues, including Reg E disputes
Follow up with customers to ensure full resolution
Identify opportunities to recommend helpful products and services
Build trust by delivering thoughtful, empathetic support in every interaction