Customer Care Representative

Climate Control Services (CCS) • Boynton Beach, FL

2d • Onsite

About The Position

Right Away Home Services (RAHS), parent company of Climate Control Servies, is Florida's fastest-growing HVAC and home comfort company. We book fast, show up fast, and deliver top-tier service — and we need a CCR who moves just as fast. This is a 100% in-office role at our Boynton Beach location.

Requirements

• Confident communicators who don't fold under pressure
• Strong computer skills and the ability to multitask at speed
• Sales-first mindset — ability to upsell
• Organized, dependable, and hungry to grow
• Team players who thrive in a competitive environment
• Willingness to take a rotating on-call shift (8pm–8am)
• Willingness to make outbound cold calls
• Ability to follow a script and understand that sales is part of the job
• Ability to work in a fast-paced role
• Strong computer skills
• Ability to think on your feet

Responsibilities

• Handle inbound calls and convert every real opportunity into a booked job using proven scripts
• Make daily outbound calls to past customers and new leads — cold calls, maintenance reminders, follow-ups, reviews, duct cleaning, memberships, and more
• Manage and confirm jobs on the schedule, acting as dispatcher and keeping the board moving
• Serve as a front-line customer service representative for our brands
• Take a rotating on-call shift covering 8pm–8am. AI answers overnight calls, but you'll step in for escalations or true after-hours emergencies the AI can't handle
• Pitch in on other admin duties as needed
• Hit your targets and get rewarded

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Paid Training
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed