Customer Care Representative

Toll Brothers, Inc. • Houston, TX

1d • Onsite

About The Position

Toll Brothers, America's Luxury Home Builder, seeks a Construction Customer Care Representative to deliver quality warranty service to homeowners in Houston, Texas. This position is on-site 5 days per week. The Customer Care Representative works closely with homeowners on Customer Care/Warranty matters to ensure the luxury homebuying experience continues after move-in through the timely resolution of Service Requests. This role will also perform functionality & Home Complete Inspections on homes prior to the Home Orientation.

Requirements

• High school diploma or equivalent
• 3 - 5 years of residential construction experience
• Outstanding Customer Service Skills
• Ability to plan and prioritize while focusing on detail orientation and effective time management
• When speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely
• Applies creative problem-solving to address business needs and issues
• Strong computer skills including Outlook, Excel, and Word

Nice To Haves

• Experience with a service department
• 1 - 3 years of Customer Service Experience

Responsibilities

• Conduct routine Homeowner meetings to observe and assess warranty request submissions
• Service appointment communications and coordination between Homeowners and Trade Partners
• Service Request Management: entering, updating, closing and Purchase Order processing
• Conduct Home Complete/Quality Inspections prior to delivery to the Customer
• Responsible for customer satisfaction metrics related to homeowners served
• All other duties as assigned

Benefits

• comprehensive medical/dental
• 401(k) with a company match
• discounted stock purchase
• discounts on mortgages, homes, appliances, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED