Customer Care Representative - On Site

MTM Transit • Wise, VA

8d • Onsite

About The Position

Our Customer Care Representatives are the frontline ambassadors of MTM Health. In this role, you’ll handle inbound calls from members, clients, and facilities, supporting callers with empathy, accuracy, and efficiency. As your skills grow, you will increase task complexity. MTM Health is a healthcare and transportation management company whose mission is to partner with clients in developing innovative solutions for accessing healthcare, increasing independence, and connecting community resources in the most cost-effective manner. To achieve this, we leverage our core competencies in managing customer service operations and building provider networks. MTM Health’s five core values guide our employees in providing the highest quality customer experience possible and helping clients achieve their goals: - Respect Individuals - Collaborate to Innovate - Deliver Value - Align with Clients - Act with Integrity. At MTM Health, you’re not just part of a team—you’re at the heart of a movement to remove community barriers nationwide. We’re all about breaking the mold with bold ideas, open conversations, and a relentless focus on what matters most: you. Here, collaboration sparks breakthroughs, learning fuels growth, and every voice shapes our future. Together, we thrive, push our limits, and work as team to help you reach your full potential.

Requirements

• Must be able to work on-site at our Norton, VA office
• 1 year of call center experience
• 6 months of customer service experience
• Basic typing and computer skills with strong navigation abilities

Responsibilities

• Handle inbound calls from members, clients, and facilities
• Take on 60–80 calls per day (Mondays may see higher volume)
• Support callers with empathy, accuracy, and efficiency
• Increase task complexity as your skills grow

Benefits

• Health, dental, and vision insurance
• Life and disability coverage
• 401(k) with company match
• FSA and HSA plans
• Wellness programs with incentives
• Voluntary and ancillary benefits
• Pay on Demand
• Paid time off + holiday pay
• Birthday holiday
• Maternity/paternity leave
• Continuing education reimbursement
• MTM Perks discount program
• Career development and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed