Customer Care Representative

Lennar•Palm Beach Gardens, FL

1d•Onsite

About The Position

The Customer Care Representative at Lennar is a critical link between homebuyers and trade partners to conduct final orientations, diagnose, schedule and complete warranty service work. The position requires maintaining positive homeowner relations, coordinating repair work, and ensuring satisfaction with the services provided. A career with purpose. A career built on making dreams come true. A career built on building zero defect homes, cost management, and adherence to schedules.

Requirements

High school diploma or GED; Associate’s degree or equivalent is preferred.
1-3 years of experience in residential customer service or construction field preferred.
Valid driver’s license with a good driving record
Strong communication, organizational and time-management skills.
Regular, in-person attendance at Company communities/job sites and offices during regular work hours is an essential function of this job.
Requires the ability to work more than eight hours per day in the confined quarters of a construction trailer, the ability to operate a motor vehicle, read plans, climb stairs and ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds.
Job may require occasional operation of construction equipment.
Finger dexterity may be required to operate a computer keyboard and calculator.

Responsibilities

Schedule and oversee repairs, ensuring completion within specified timeframes.
Maintain service request logs and documentation of all work performed.
Evaluate performance of trade partners and materials, reporting back to management.
Participate in department meetings and emergency on-call rotation schedules.