Customer Care Representative

Performance Bankers Inc. • Brookings, SD

13d • Onsite

About The Position

Onsite Customer Care Representative focused on the success of employees, customers, and clients. The role involves empathizing with customers, identifying solutions, and making a positive impact on their day through phone interactions. A full-time, paid 4-week training program is provided, including hands-on learning, on-the-job experience, and mentorship.

Requirements

• Smooth, efficient, and confident phone communicator
• Calm under pressure, adaptable, and resilient
• Creative problem solver focused on finding the right solution for each customer
• Organized and efficient when documenting accounts while managing multiple tasks
• Friendly competitor who consistently aims to meet or exceed performance goals
• Naturally optimistic, maintaining a positive outlook in challenging situations
• Understanding, caring, and committed to the success of customers and organization

Nice To Haves

• Fluency in Spanish (bilingual differential offered)

Responsibilities

• Empathize with customers
• Identify solutions
• Make a positive impact on customer's day through phone interactions
• Document accounts while managing multiple tasks
• Meet or exceed performance goals

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• 401K with company match up to 6%
• Tuition reimbursement
• Paid parental leave
• 3 weeks of paid vacation
• 11 paid holidays
• Paid sick leave
• Bilingual differential for fluency in Spanish
• Consistent Monday - Friday schedule with no weekend hours
• Regular one-on-one meetings with manager focused on growth and development
• Clear career path opportunities with pay increases at each step
• Company outings (on- and off-site)
• Food
• Games and contests with great prizes
• Extra bonuses throughout the year
• Opportunities to volunteer and give back to the community

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed