Customer Care Representative

Assurant • Arizona Virtual, NV

1d • $16 - $28 • Remote

About The Position

At Assurant, our Customer Care Representatives are the voice of our organization and the first point of contact for our valued customers. We are deeply invested in your success and committed to providing a supportive, inclusive, and growth-oriented environment. This role involves handling inbound customer calls and/or e-mails with empathy and professionalism, resolving issues, answering questions, and providing proactive solutions. Representatives will also document interactions, follow up as needed, and participate in special projects while adapting to evolving priorities. The goal is to deliver a WOW experience on every call, ensuring customers can hear your smile. This role does not involve cold calling, sales, or contract upgrades.

Requirements

• High school diploma or GED
• Customer service experience (call center, insurance, or banking preferred)
• Strong communication, listening, and problem-solving skills
• Ability to multitask using technology in a fast-paced environment
• Reliable high-speed internet (25 Mbps down / 6 Mbps up)
• Quiet, distraction-free home office setup

Nice To Haves

• 2+ years of customer service experience
• Prior remote work experience

Responsibilities

• Handle inbound customer calls and/or e-mails with empathy and professionalism
• Resolve issues, answer questions, and provide proactive solutions
• Document interactions and follow up as needed
• Participate in special projects and adapt to evolving priorities
• Deliver a WOW experience on every call—customers should hear your smile!

Benefits

• Medical
• dental
• vision
• Paid Time Off
• holidays
• tuition reimbursement (up to $5,000/year after 6 months)
• Paid virtual training

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED