Customer Care Representative (Temporary) - Long Beach, CA

BeautyHealth•Long Beach, CA

16h•$20 - $23

About The Position

Hydrafacial is a global category-creating company focused on bringing innovative products to market and delivering beauty health experiences by reinventing our consumer’s relationship with their skin, their bodies and their self-confidence. Every person here is a key player in our success. We are firm believers in making the little things count each day so the big things will follow. If this sounds like you, come check us out! This is the perfect opportunity to work with some of the best leaders in the industry while you gain the global and strategic experience to add to your professional toolbox. Job Description: The Customer Care Representative provides exceptional service to our new and existing customers. This role is critical in assisting with product orders, pricing, marketing inquiries, and ongoing support to help our customers grown their businesses successfully. This role requires attention to detail, proactivity, and a commitment to delivering five-star customer care.

Requirements

High School diploma or GED
3+ years of experience in customer service, preferably in a call center or support role
Proficiency in Microsoft Word, Excel, Outlook, and NetSuite
Experience handling multi-line phone systems, scanners, printers, and general office equipment
Strong interpersonal, problem-solving, and customer service skills
Ability to multi-task, remain detail-oriented, and work efficiently in a fast-paced environment
Excellent verbal and written communication skills, with a professional and customer-focused approach

Nice To Haves

Experience using Salesforce CRM to track customer interactions and manage cases
Conflict resolution skills to handle customer concerns professionally and effectively
Strong attention to detail to ensure accuracy in customer interactions and order processing
Previous experience working in a high-volume call center environment

Responsibilities

Responds to customer inquiries via phone and email, assisting with product pricing, order placement, marketing questions, and returns (RMAs)
Directs customer calls to the appropriate department or team member as needed
Assists customer with ordering supplies and marketing materials
Manages a shared email inbox, responding to various customer inquiries related to orders, web store access, and general questions
Addresses customer concerns and resolves issues efficiently
Processes sales orders in NetSuite accurately and in a timely manner
Participates in weekly Customer Development meetings for updates and ongoing training
Proactively contacts customers regarding order issues to ensure timely resolution and delivery
Notifies customers of backorders and provides estimated arrival times (ETAs)
Performs other duties as assigned