Customer Care Representative
About The Position
The LovelySkin Customer Care team is growing! Most recently recognized in BizRate’s Platinum Circle of Excellence, our Customer Care team sets the bar high and relentlessly looks for ways to make a customer’s experience just a little more lovely. On a given day, you’ll respond to incoming phone questions about orders, make product recommendations, advise on skincare regimens, problem-solve issues, take orders and so much more. Never a moment of boredom here; when not taking calls, we’re answering emails and following up on customer inquiries. Hard work pays off with monthly performance bonuses and lots of ways to grow and develop within the team. A little bit about us: LovelySkin, a division of LovelyGroup, has grown to be one of the largest skin care and beauty websites in the country, most recently recognized by Newsweek as one of the “Best Online Shops” of 2023! We are committed to providing our customers with outstanding customer service, quick delivery, an appealing shopping experience, and the most comprehensive offering of physician-grade skin care and beauty products available.
Requirements
- 1-3 years of experience in a call center role or a customer sales & service position.
- Positive, friendly attitude with excellent client service and communication skills
- Ability to work a set schedule, with required overtime, weekends, and flexibility required during peak seasons
- High-level phone skills while performing operational activities, such as inventory control, shipping, and return procedures
- Strong passion for all things Beauty and Skin Care, including staying on top of industry trends
Nice To Haves
- Retail experience is a plus!
- Bilingual is a plus but not a must
Responsibilities
- Providing excellent customer service via phone.
- Troubleshoot basic technical issues for customers when placing orders
- Continuously create positive relationships with customers
- Invest fully in our customer’s goals and needs
- Use our provided resources to best find solutions to customer’s questions
- Assisting with any product specific questions
- Partner with warehouse to process customer returns and provide updates to the customer
Benefits
- Quick access to exceptional health, dental and vision coverage. Coverage available on the 1st of the month after you start
- Dual Retirement Saving Approach: Generous 401k with match AND profit sharing plan!
- Competitive wages and annual bonus
- On Demand Pay! Access up to 60% of regular earnings as you earn it
- Generous PTO bank AND enjoy 9 paid holidays each year
- Relaxed, collaborative environment with casual dress code
- Employee discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
