Customer Care Representative

Rentokil Pest Control • Troy, AL

11d • Remote

About The Position

Receives and/or places telephone calls which are basic and routine to handle any/all aspects of Residential customer accounts, including solicitation, inquiries, and problem resolution; while working remotely for all or part of the regular workweek.

Requirements

• High school diploma or GED
• 1-2 years clerical or customer service experience preferred
• Ability to use a personal computer or CRT
• Basic knowledge of Microsoft Word, Excel, and Windows preferred
• Ability to type 25 wpm preferred
• Good verbal, written, and interpersonal communication skills
• Ability to work in a stressful, fast-paced environment
• Good problem-solving skills
• Ability to work flexible schedule, including weekends and holidays
• Must be dependable and consistently punctual for all scheduled shifts
• A private home office/work space suitable for working remotely for all or part of the regular workweek
• Broadband internet with ability to hardwire via an Ethernet cable

Responsibilities

• Cultivates and maintains on-going customer relationships.
• Uses computerized system for tracking, information gathering, and/or troubleshooting.
• Ensures customers receive the best service possible through processing orders, preparing general correspondence, and coordinating with other functions as required.
• Acts as customer contact regarding pricing and scheduling.
• Handles customer calls/correspondence for service, scheduling, and billing inquiries.
• Communicates with branch personnel to resolve service and scheduling issues.
• Initiates outbound customer service calls for various campaigns.
• Handles tech line support.

Benefits

• Tuition Reimbursement benefits (for FT Colleagues)
• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance
• 401(k) retirement plan with company-matching contributions
• Vacation days & sick days
• Company-paid holidays & floating holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED