Customer Care Representative

Cabinetworks Group•Waconia, MN

9d•$21 - $24

About The Position

Provide customers and consumers with the highest level of service relative to order inquiries, product/technical support, promotional information, and issue resolution. Determine root causes to issues and develop resolution action plans based on findings. Work in concert with field sales & service to drive positive customer experiences.

Requirements

High School diploma or GED
1-3 years customer service experience
Proficient computer skills required including Microsoft Office Suite.
Demonstrated ability to type 45-50 WPM
Excellent organizational skills, including ability to multi-task and prioritize workload
Demonstrated successful ability to input data with a high accuracy rating, and strong attention to detail
Excellent verbal and written communication skills with the ability to interact with external customers
Demonstrated successful capability to resolve conflict over sensitive or complex issues
Ability to function at a high level of effectiveness, flexibility, independence and initiative without daily interaction with management

Responsibilities

Provide customers, consumers, and sales team members requested information relative to lead times, estimated time of arrivals, product/technical specifications, policies, vendor buying agreement, cancellation of orders, customer first order program, and replacement
Resolve product and service issues and relay information back to the appropriate department
Place outbound, follow-up phone calls to consumers to ensure product delivery and overall customer satisfaction
Answer inbound telephone calls from external and internal customers and consumers to take initial orders and resolve issues
Enter orders into system with high level of accuracy and volume
Maintain department standards with accuracy and be flexible in an ever-changing environment in order to provide the highest level of service to our customers
Participate in continuous training on policy, product, and processes