Customer Care Representative

Safety-Care by QBS•Foxborough, MA

5d•$18 - $20

About The Position

We’re looking for a Customer Care Representative to serve as a key point of contact for QBS customers and support a high-quality, responsive customer experience. This role focuses on handling inbound customer inquiries, supporting onboarding and account needs, resolving order and service issues, and partnering closely with internal teams to ensure customers receive timely, accurate support. The ideal candidate is customer-focused, detail-oriented, and comfortable managing multiple requests at once while maintaining professionalism and empathy.

Requirements

1+ years of experience in a customer service, customer support, or customer care role.
Strong written and verbal communication skills.
Excellent organizational skills and attention to detail.
Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
Comfort working independently with minimal supervision.
Experience using CRM systems and customer support tools (Salesforce preferred).
Proficiency in Microsoft Office (Outlook, Word, Excel).
Fluent in English required
Customer-focused mindset with strong problem-solving skills

Nice To Haves

Spanish language proficiency preferred

Responsibilities

Serve as a primary point of contact for customers via phone, email, and live chat.
Respond to customer inquiries related to accounts, orders, products, and services in a timely and professional manner.
Conduct account walkthroughs and onboarding tutorials to help new customers get set up successfully.
Create, update, and maintain accurate customer account records in CRM and support systems.
Resolve customer complaints and order-processing issues, escalating when appropriate and ensuring full resolution.
Maintain service-level response expectations and proactively identify and reduce recurring customer issues.
Develop and maintain strong knowledge of QBS products, services, policies, and workflows.
Partner with Logistics and Operations teams to resolve delivery, scheduling, and service-related issues.
Collaborate with Accounting to address billing questions and payment discrepancies.
Support Sales, Training, and other internal teams to maintain a consistent and positive customer experience.
Document customer interactions clearly and accurately.
Create, publish, and maintain Salesforce knowledge base articles to support new features, product updates, and common customer questions, enabling customers to find answers through self-service before submitting a support case.
Perform other duties as assigned