Customer Care Representative

TEKsystems•New Hope, MN

5d•$21 - $22•Hybrid

About The Position

Answer inbound calls from internal and external customers inquiring about and questions/issues regarding products, warranties, orders, service updates, etc. Often serving as the first point of contact for the organization - including general customer service questions and transferring calls to other departments. Assess customer needs via phone and partner with internal teams/department to transfer and escalate customer issue to appropriate department as necessary to ensure customer satisfaction. Accurately document all customer information into internal computer data base. Follow up with customers via phone and email as necessary to close out customer inquiries.

Requirements

1+ years of customer service experience (manufacturing CSR, call center, order entry, retail management) OR B.A. Degree and 6+ months of customer service experience.
customer service oriented

Responsibilities

Answer inbound calls from internal and external customers inquiring about and questions/issues regarding products, warranties, orders, service updates, etc.
Serve as the first point of contact for the organization, handling general customer service questions and transferring calls to other departments.
Assess customer needs via phone and partner with internal teams/departments to transfer and escalate customer issues to the appropriate department.
Accurately document all customer information into the internal computer database.
Follow up with customers via phone and email as necessary to close out customer inquiries.