Bilingual - Customer Care Representative - Hybrid

Time Investment Co Inc•West Bend, WI

4d•Hybrid

About The Position

This role is for a Bilingual Customer Care Specialist who will work from home, providing customer service to loan holders. Responsibilities include answering questions, assisting with monthly payments, welcoming new customers, verifying account information, resolving issues, creating account notes, making outbound calls to delinquent customers, handling inbound calls, communicating via email and text, and working with title companies and banks. The role also requires supporting the company's core principles: Service, Excellence, Integrity, Generosity, and Fun.

Requirements

Fluent in English and Spanish.
Ability to communicate effectively and professionally with customers both written and verbally
2-3 years of customer service experience, including assisting customers by phone
Proficient in Microsoft Outlook
Ability to report to the West Bend office 1-2 times per week and/or upon request based on business needs.
Available between 8am and 8pm; able to work late 1-2 nights a week, as well as a rotating Saturday schedule (9am-noon).

Nice To Haves

Experience with a CRM program is desired
Some college or college degree preferred
Previous call center and/or finance experience is a plus

Responsibilities

Welcome new customers and review loan information with them
Verify account information to ensure the customer’s needs are being met
Interact with our customers in response to their inquiries about products and services, and to help resolve issues
Support customers making their monthly payment or updating their information
Create account notes that are clear and concise
Make outbound calls to customers who are up to 29 days delinquent.
Ability to handle large volumes of inbound calls.
Communicate with customers via email and text message.
Work with title companies and banks inquiring about refinance requirements
Other duties as assigned
Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

Benefits

$1000 sign on bonus after 90 days
10% extra night and weekend shift differentials
Hybrid - Work-From-Home, including training period
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Monthly bonus potential
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays