Bilingual - Customer Care Representative

Time Investment Co Inc•West Bend, WI

4d•Remote

About The Position

Our Bilingual Customer Care Specialist work from the comfort of their home, providing warm and friendly customer service to our loan holders. They are always ready to answer questions and provide information about a customer’s loan, as well as happily assist them with their monthly payments. We need driven individuals who can adapt as we grow and who are motivated to take on new responsibilities.

Requirements

Fluent in English and Spanish.
Ability to communicate effectively and professionally with customers both written and verbally
2-3 years of customer service experience, including assisting customers by phone
Should be proficient in Microsoft Outlook; experience with a CRM program is desired
Ability to read and interpret documents such as customer correspondence, accounts logs and procedure manuals.
Ability to prepare reports and correspondence.
Ability to communicate effectively with customers and other employees of the organization.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems, involving several concrete variables in standardized situations.

Nice To Haves

Some college or college degree preferred
Previous call center and/or finance experience is a plus

Responsibilities

Welcome new customers and review loan information with them
Verify account information to ensure the customer’s needs are being met
Interact with our customers in response to their inquiries about products and services, and to help resolve issues
Support customers making their monthly payment or updating their information
Create account notes that are clear and concise
Make outbound calls to customers who are up to 29 days delinquent.
Ability to handle large volumes of inbound calls.
Communicate with customers via email and text message.
Work with title companies and banks inquiring about refinance requirements
Other duties as assigned
Support and live out our Core Principles – Service, Excellence, Integrity, Generosity and Fun

Benefits

$1000 sign on bonus after 90 days
10% extra night and weekend shift differentials
Work-From-Home, including training period
Flexible work schedule
Computer equipment and headset provided
Tuition Reimbursement
Monthly bonus potential
Medical, Dental, Vision Insurance
Life Insurance, Short and Long-Term Disability
Contribute to your 401(k) after the first 60 days; earn 4% company-matched funds after six months
Paid Time Off, up to 80 hours the first year
Additional 8 hours Birthday Month PTO
Potential for an additional 8 hours Volunteer PTO
Paid holidays