Customer Care Representative

Trumark Companies • Greenwood Village, CO

5d • $65,000 - $75,000 • Onsite

About The Position

Interfaces with homebuyer and subcontractors to perform final orientations and diagnose, schedule and complete warranty service work.

Requirements

• 3 years residential customer care or construction field experience with a High School Diploma or GED minimum.
• Must be able to deal effectively with confrontational situations and maintain objectivity in public relations.
• Must have a valid, unrestricted Motor Vehicle License
• Excellent communication, verbal and written skills.
• Strong organizational and interpersonal skills
• Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines.
• A team-player who can maintain regular attendance, accomplish daily work schedule, and understand and follow work rules and procedures.

Nice To Haves

• Some college preferred.

Responsibilities

• Pre-walk home sites to provide punch list to construction personnel prior to delivery of home to customer; provide quality control of finished product.
• Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
• Coordinate with the Construction Department staff and contractors to ensure completion of walk-through repairs within five (5) days.
• Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
• Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
• Provide accurate and timely information to Customer Service Manager on progress and scopes of work.
• Maintain excellent homeowner relations, provide homeowner knowledgeable, timely and professional service.
• Evaluate subcontractor and product performance. Provide ongoing information to Customer Service Manager as it relates to quality of workmanship and materials.
• Work with Customer Service Manager on special projects as needed.
• Participate and attend department meetings.
• Keep accurate service request logs and documentation of all work performed.
• Perform all other duties as assigned.

Benefits

• Exceptional Medical Benefits.
• Monthly wellness stipend.
• 401k with company matching

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED