Customer Care Representative
About The Position
Join one of the largest bottlers and distributors of the world’s most iconic beverage brands! Swire Coca-Cola is committed to providing balance to support you in all aspects of your life, both at work and beyond. We offer the benefits you need for physical, financial, and emotional well-being. Swire Coca-Cola is a family-owned bottling company with a story spanning over two centuries. We are one of the largest bottlers of Coca-Cola in North America and distribute more than 50 beverage brands and flavors creating joy for our customers every day. Our 8,000+ driven employees work hard as part of a team that delivers refreshment to over 30 million consumers across 13 states. Begin a journey with us at Swire Coca-Cola and belong to a community of dedicated team members who think big and believe in winning together.
Requirements
- High School Diploma (or GED) required
- 1+ years Customer service experience preferred
- Must be able to operate Salesforce software, SAP, and Microsoft office
- Must be at least 18 years of age
Nice To Haves
- bilingual in Spanish
Responsibilities
- Employee processes customer order/request by entering data in CRM. At the end of the call the employee updates customer records, with the purpose and result of the call
- If the customer is absent/unavailable in an outbound call, employee updates customer call log, notes and schedules follow up call for same day with a minimum of three attempts per rescheduled call
- During the finalizing portion of any call, the employee answers customer inquiries, reminds customers of ancillary items, reviews current order, reviews past orders, makes an up-sell attempt(s) of new/additional product and confirms expected delivery dates with customers.
- Processes service request that are sent to the field service technician through our customer relationship software.
- Providing internal and external support by executing accurate information in a timely manner (pricing, address/delivery, reschedule delivery, location, contact information), and digital online ordering customers with password reset, payment, registering, site navigation, and troubleshooting
- Notifying field sales reps of existing accounts that are no longer purchasing products, and also customers of updated delivery route changes via phone call/email
- Maintaining accurate customer contact information, phone number, email address
- Attend meetings as assigned and assist with any other special projects and events
Benefits
- Competitive wages paid bi-weekly or optional pay on demand
- Overtime opportunities
- Health coverage (3 medical options, dental and vision)
- Health Savings Accounts w/company match
- 401(k) Retirement Plan w/company match
- FREE virtual primary care, acute care & physical therapy
- FREE Employee Assistance Program
- FREE Safety Shoes annually for most roles
- Seven (7) company paid holidays & 3 paid floating holidays
- Paid time off (vacation, sick time, bereavement, jury duty, maternity/parental, disability leave &volunteer time)
- Discounted & free product
- Tuition reimbursement
- Opportunities for career advancement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
