Customer Care Representative

Careington International Corporation • Frisco, TX

9d • Onsite

About The Position

Careington International Corporation is seeking energetic, career-oriented Customer Care Representatives to work 40 hours per week, onsite, Monday through Friday at 6435 Flyers Way, Frisco, TX 75033. Candidates must live in the Dallas metroplex and be able to work onsite in North Frisco, TX. There are no remote options for this role. As a Customer Care Representative, you'll be accountable for creating a positive experience for customers by answering inbound calls, providing helpful information, and resolving concerns with efficiency and care. In this role, you will use clear communication, active listening, and basic problem-solving skills to support customer needs while maintaining a friendly and professional tone. This position contributes to the organization’s commitment to high-quality service by ensuring each interaction is handled accurately, courteously, and with a customer-first mindset.

Requirements

• Onsite interviews at 6435 Flyers Way, Frisco, TX 75033
• Work Monday through Friday, on-site at the above address
• Use a wired headset provided by the company
• Must pass a drug screen and background check

Nice To Haves

• Apply prior call center experience to deliver high-quality service (preferred but not required)
• Bilingual proficiency in Spanish is a plus and may qualify for additional compensation

Responsibilities

• Take ownership of customer concerns through resolution and ensuring a positive experience.
• Escalation of complex or high-priority issues to appropriate teams when necessary.
• Document all customer interactions, resolution steps, and case notes accurately in CRM systems.
• Meet or exceed performance metrics, including quality scores, schedule adherence, after-call work (ACW), and average handle time (AHT).
• Collaborate with peers, supervisors, and support teams to resolve customer issues and improve processes.
• Participate in coaching sessions, quality calibration, and training initiatives.
• Efficiently navigate up to six software applications across multiple monitors while managing inbound calls.
• Utilize Microsoft Office Suite (Word, Excel, Outlook) daily to support customer interactions and internal operations.
• Maintain a professional, patient, and helpful phone demeanor to build strong customer relationships.

Benefits

• Benefit eligibility for you and your dependents begins on the first day of the month following 60 days of employment
• Paid time off accrual
• 11 paid holidays per calendar year
• Access to a 401(k) plan with Fidelity after 90 days of employment
• Clear pathways for career advancement within the Call Center and Careington
• Semi-monthly paydays on the 15th and last day of each month

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED