Customer Care Representative
About The Position
At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way. CareRx is looking for a highly organized and enthusiastic Customer Care Representative to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. Under the direction of the Customer Care Manager, the Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives.
Requirements
- Excellent customer service and interpersonal skills.
- Fluent in English and French is an asset.
- Self-directed, requiring minimal supervision
- Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms
- Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing
- Proven ability to foster strong partnerships with other members of the health care team
- Effective organization, planning, and time management skills
- An understanding of provincial regulations governing LTC homes and Retirement Communities
- Must be highly organized and possess excellent time management skills
- Motivated to achieve results that reflect a high standard of quality
Nice To Haves
- Fluent in English and French is an asset.
- Working knowledge of Smart-Link software an asset.
Responsibilities
- Update and maintain resident profiles and associated accounts within the pharmacy software program
- Answering the telephone and answering all client account inquiries in a timely and professional manner
- Contact clients, communicate information about CareRx Pharmacy services and documenting all applicable prescription and statement payment information
- Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable
- Miscellaneous office and administrative support functions when required
- Complete daily tasks in accordance with established work place policies and procedures
- Consult with members of the pharmacy management team when there are unresolved issues surrounding day to day work functions
- Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy providing support to ensure the highest standard of customer care, optimal resident care and quality of pharmacy service
- Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy
- Follow all corporate regulations, policies and procedures
- Assist in maintaining and monitoring pharmacy inventory
- Perform duties and accountabilities of the Pharmacy Assistant, when applicable
- Maintain a clean and safe work environment
- Ability to effectively train/mentor pharmacy team members as required
Benefits
- flexible medical and dental coverage that fits your needs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
