Remote Customer Care Representative (AZ And TX Residents Only)

TEKsystems • San Antonio, TX

2d • $17 - $17 • Remote

About The Position

The Customer Care Representative is a compassionate problem-solver with exceptional listening and communication skills. This role is central to delivering a high-quality customer experience by providing thoughtful, efficient, and personalized support. The ideal candidate thrives in a fast-paced environment, maintains a positive attitude, and is committed to resolving customer concerns with empathy and professionalism.

Requirements

• Must have prior experience in customer service where you have helped answer customer questions and resolve issues.
• Experience with navigating on a computer while speaking to someone on the phone.
• High School Diploma or equivalent

Responsibilities

• Provide premium customer service through multiple channels, including phone, chat, email, and social media.
• Handle inquiries related to package logistics, returns, refunds, product details, and warranty support.
• Assist customers with website navigation, product selection, and general questions to ensure a seamless experience.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED