Customer Care Representative - Warehouse - Nights

Lineage Logistics•Hazle Township, PA

2d•Onsite

About The Position

This position is for a Customer Care Representative at our Hazleton, PA location, working nights. The role offers on-the-job training and opportunities for growth and career advancement. It's an excellent opportunity to begin a career path within Lineage, with potential for greater responsibilities and promotions. Success in this role contributes to satisfying customer requirements and growing the business. The work environment is described as energizing and enjoyable, with a company culture that values respect and cares about team members.

Requirements

High School diploma or GED may be required depending on facility.
Excellent verbal and written communication skills; English may be required.
Excellent organizational skills, including ability to multi-task and prioritize workload.
Proficient computer skills, including Microsoft Office Suite.
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

Perform customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries in a timely manner.
Invoice and verify accounts accurately and in a timely manner.
Verify inbound receipts for accuracy.
Develop and maintain customer relationships in a professional manner.
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports).
Coordinate availability of product and schedule for daily shifts with warehouse team.
Coordinate with Operations on special client requests; expediting when necessary.
Serve as first point of contact to resolve customer issues.
Maintain and file documentation in an organized and comprehensive way.
Partner with Inventory and Operations to research inventory discrepancies and misplacements.