Customer Care Representative - Warehouse - Nights

Lineage•Hazle Township, PA

6d•Onsite

About The Position

This position is for a Customer Care Representative at our Hazleton, PA location, working nights. The role involves performing customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries in a timely manner. It offers on-the-job training and opportunities for growth and career advancement. This is an excellent position to begin a career path within Lineage, with success enabling greater responsibilities and promotions.

Requirements

High School diploma or GED may be required depending on facility
Excellent verbal and written communication skills; English may be required
Excellent organizational skills, including ability to multi-task and prioritize workload
Proficient computer skills, including Microsoft Office Suite
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

Invoice and verify accounts accurately and in a timely manner
Verify inbound receipts for accuracy
Develop and maintain customer relationships in a professional manner
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
Coordinate availability of product and schedule for daily shifts with warehouse team
Coordinate with Operations on special client requests; expediting when necessary
Serve as first point of contact to resolve customer issues
Maintain and file documentation in organized and comprehensive way
Partner with Inventory and Operations to research inventory discrepancies and misplacements