Part-Time, Customer Care Representative

Oregon Humane•Portland, OR

22h•Onsite

About The Position

Founded in 1868, Oregon Humane is the Northwest's oldest and largest animal welfare organization with one of the highest adoption rates in the nation. We are working toward our vision of a world where all animals are treated with compassion, kindness, and respect. With campuses in Portland and Salem, Oregon Humane is an Oregon-based nonprofit that relies on donor support for its adoption, education, medical and humane law enforcement programs. Visit oregonhumane.org to learn more about how we’re creating an ecosystem where all of us – animals and humans – feel safe, valued and part of something bigger. The Customer Care team is responsible for education and matchmaking between our clients and the animals in our care. They will inform clients on topics ranging from pet ownership, training techniques, acclimation of pet into the home, and known behavioral/medical needs of the animals. Customer Care focuses on the transition of the animal from the shelter to the adopters home as well as supporting resources throughout the pets life. The Customer Care Representative is a vital member of the OHS Shelter Operations team responsible for providing education about the animals in residence at the Oregon Humane Society to interested adopters and facilitating interactions between the animals and clients. Responsibilities include adoption support of the animals; customer service, hospitality to all OHS visitors. All OHS staff members contribute to the stewardship of the organization’s mission and are expected to stay current on and understand issues related to animal welfare and OHS programs. This is a part-time role approximately 23 hours per week, with shifts either 11am - 4pm or 10am - 7pm.

Requirements

1 year related work experience in customer service, retail, food service, animal care/handling, and/or a high-pressure, high-volume work environment.
Able to communicate verbally and in writing with a diverse population.
Able to solve problems in a constructive and positive manner.
Able to exercise sound judgment during all interactions with the public, staff and volunteers.
Basic working knowledge of computer software programs.

Responsibilities

Act as a vital member of the Shelter Operations team by interacting with the public, showing animals to potential adopters, providing education about a variety of animals and processing adoption paperwork
Navigate complex conversations with diverse clientele in person and over the phone, providing education on different animal behaviors as well as discussing medical needs and diagnoses
Handle animals with a variety of behaviors and facilitate introductions of client dogs to shelter dogs.
Manage a high traffic reception desk answering in person questions, providing resources as needed and using various software platforms to set up client meet and greets
Use a POS to ring up purchases for clients in the retail store, while providing information about products and food nutrition
Educate clients and collaborate with them to create long-term in-home management plans and demonstrate positive training methods
Collaborate and communicate effectively, provide excellent customer service – internally and externally.
Reliably and accurately complete work by following up on requests, checking work for errors, completing requests on or before deadlines and assuming responsibility for successes or errors.
Assist in training new staff/volunteers.
Perform any other duty as requested by management.