Part- Time Customer Care Representative

Movado Group, Inc•Remote - New Jersey, NJ

1d•$19•Remote

About The Position

The Customer Service Representative will be an energetic and reliable professional in the Movado Call Center. The Customer Service Representative will be responsible for answering incoming customer calls, utilizing company policies to solve customer issues, and directing calls to the managerial team when necessary. Movado Group, Inc. designs, sources, and distributes MOVADO®, MVMT®, OLIVIA BURTON®, EBEL®, CONCORD®, COACH®, TOMMY HILFIGER®, HUGO BOSS®, LACOSTE®, and CALVIN KLEIN® watches worldwide, and operates Movado company stores in the United States. Movado Group was originally created in 1961 as the North American Watch Company. Its founder, Gedalio Grinberg, was a refugee from Cuba who quickly became a legend in the watch industry. Pioneering the luxury watch business, Grinberg gained acclaim through his many widespread accomplishments, including his contribution to building the Piaget brand, the rescue and revitalization of the Movado brand and his efforts to rally Swiss forces during the quartz crisis of the 1970s. Gedalio Grinberg laid the foundation for what has become, under the successful leadership of his son, Efraim Grinberg, a $500+ million watch company. Today, Movado Group is a major player in the watch industry worldwide, offering exciting career opportunities and a strong portfolio of ten widely respected brands: Movado, EBEL, Concord, MVMT, Olivia Burton, Coach Watches, HUGO BOSS Watches, Lacoste Watches, Tommy Hilfiger Watches and Calvin Klein Watches. As our brands expand globally, our employees continue to enjoy the rich experience of a small company environment, with hands-on involvement and exposure to many different aspects of the business. From Product Development to Supply Chain operations, our employees can learn the inner workings of the industry, while growing within the organization. We currently own and operate over 50 Movado Company Stores that offer exceptional value on products from all our fine watch brands. With strategic locations nationwide, this retail division supports our brand image and increases sales for our company. A successful global corporation, Movado Group employs over 1,100 people worldwide. Our corporate headquarters are in Paramus, New Jersey. We have manufacturing facilities in Switzerland and the Far East, and regional offices in France, Germany, the United Kingdom, China including Hong Kong. We enjoy a strong international presence as a leader in the watch industry. From fashion to luxury, our distinctive and diverse brands offer a wide range of growth opportunities. Join the Movado Group team and work for the best brands in the market, while becoming a part of a world-class organization.

Requirements

High Level of professionalism
Proven track record of remote experience and fast-paced environment a plus
Minimum of 3 years of service-related experience in a call center environment
Automatic Call Distributor (ACD) system experience a plus including app pairing and/or basic troubleshooting
Must have the ability to learn systems and multi-task by navigating multiple windows to obtain and update necessary information while assisting customers
Excellent written and oral communication skills
Basic knowledge of Microsoft Outlook required
Outlook Word Excel One Note
Experience with chat a plus
SAP experience a plus
Bilingual/Spanish a plus

Nice To Haves

remote experience
fast-paced environment experience
Automatic Call Distributor (ACD) system experience
app pairing
basic troubleshooting
Experience with chat
SAP experience
Bilingual/Spanish

Responsibilities

Provide first-level assessment, support, and resolution of issues
Answer inbound calls regarding product orders, parts orders, and repair requests in a fast-paced environment
Maintain customer satisfaction ratings based on explicit criteria set forth by the company
Handle dispute escalation in accordance to existing policies and procedures
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills
Keep detailed records of customer interactions and transactions, recording inquiries, complaints, and comments, as well as actions taken
Attend mandatory monthly training/department meetings before/after scheduled work time to stay updated on product or company policy changes
Must be able to work mandatory OT during peak seasons or as required