Customer Care Representative
About The Position
As a Customer Care Representative, you will be the first point of contact for current clients. Customer Care Representatives support clients through a variety of methods including phone, chat, and email. Team members are problem solvers and committed to providing the best customer experience in surety. TMHCC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. Your success is our priority. In a world that is rapidly changing, TMHCC enables you to take on opportunities with confidence. At Tokio Marine HCC, we pride ourselves on hiring the smartest, most conscientious people, who want to make a difference no matter their background. And then we give them the support and trust they need. We’re always looking for curious, creative transformative thinkers who want to change the status quo and have a passion for doing the right thing. If this is you, then we want you on our team.
Requirements
- All Customer Care Representatives must pass the Missouri Property & Casualty Insurance Producer Licensing Exam after being hired and onboarded.
- High energy and excitement for helping others
- Curious minds with an inherent eagerness to learn and adapt
- Excellent verbal and written communication
- Passion, drive, and work ethic to succeed within the company, team, and individually
- Customer service or insurance industry experience
- Comfortability with navigating basic CRM software and some data entry
Nice To Haves
- Fluent in conversational Spanish
- Currently have a Missouri Property and Casualty License
Responsibilities
- Coordinate client requests
- Finalize transactions including payment, legal documents, and finance agreements
- Analyze problems and seek customer resolutions
- Multitask over multiple service platforms
- Effectively communicate underwriting decisions to clients
- Communicate industry trends to leadership
- Assist with system improvements
Benefits
- Competitive salary and comprehensive benefit package
- Comprehensive medical, vision, and dental coverage, with eligibility beginning on your first day of employment
- 401(k) plan with 6% company match
- Accrued Paid Time Off
- Paid Parental Leave
- Access to our award-winning wellness program, including mental health services, fitness network membership, and a complimentary Headspace subscription
- An opportunity to do meaningful work and love what you do
- TMHCC pays for training and exam fees for the Missouri Property & Casualty Insurance Producer Licensing Exam
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
