Customer Care Representative (BDC) In Office (Florence, KY)
Pete's RV Center•Florence, KY
•$45,000 - $60,000•Onsite
About The Position
Pete’s RV Center is hiring a full-time, in-office Customer Care Representative for our Business Development Center (BDC) in Florence, KY. In this role, you’ll be the friendly first point of contact—answering inbound calls, assisting customers with questions, and scheduling appointments for the right team. If you’re professional on the phone, organized, and motivated by goals and incentives, we’d like to meet you.
Requirements
- Strong phone communication skills and a customer-first mindset
- Reliable, punctual, and professional
- Comfortable with computers for data entry and scheduling (including basic Excel)
- Organized, detail-oriented, and consistent with follow-up
- Positive attitude, coachable, and motivated by goals
Nice To Haves
- Incentives for performance (commission/bonus opportunities)
- Consistent, full-time, in-office schedule
- Supportive team culture focused on great customer experiences
- A goal-driven role where your individual results are recognized
Responsibilities
- Handle inbound calls and respond to customer questions with professionalism and care
- Schedule, confirm, and manage customer appointments
- Enter and update customer information accurately in internal systems
- Coordinate with internal teams to route requests and ensure timely follow-up
- Support a welcoming, high-energy customer experience
Benefits
- Paid training provided (immediate and ongoing)
- Health, dental, vision, and life insurance options
- 401(k) with company match
- Five-day work week with full-time hours
- Paid time off (PTO)
- Company-paid life insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
