Customer Care Representative Trainee - Bilingual

Iberdrola • Orange, CT

5d • Onsite

About The Position

Respond to customer service inquiries including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, collections matters, etc.

Requirements

• Minimum two years of experience as a Customer Care Representative Trainee.
• Must be fluent in Spanish and English in reading, writing, and verbal communication skills. Must pass Company language aptitude test.
• Proven exceptional customer service skills, including written and oral communication skills.
• Effective listening and problem-solving skills.
• Proficient using company customer information system.
• Knowledge of company rates, policies, practices, and procedures.
• Ability to work a flexible schedule as needed.

Nice To Haves

• Be a role model
• Be agile
• Collaborate and Share
• Develop Self & Others
• Empower to grow
• Focus to achieve results

Responsibilities

• Respond to all customer inquiries (telephone or written) regarding billing, service, following established policies and procedures, and providing exceptional customer service.
• Assist customers concerning credit and collection issues, and make arrangements according to guidelines
• Make requested changes or adjustments to customer accounts.
• Initiate service orders to respond to customer emergencies and other service work needs.
• Make outbound calls to resolve customer inquiries or follow up on collections issues.
• Provide accurate information to appropriate departments to efficiently resolve customer concerns.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed