Customer Care Representative (Bilingual)

Lineage Logistics

21h•Remote

About The Position

This is a remote opportunity for a Customer Care Representative (Bilingual) with the possibility of transitioning to a hybrid or onsite role based on the company’s needs. The role involves performing customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries in a timely manner. It's an excellent position to begin a career path within Lineage, offering opportunities for greater responsibilities and promotions. Lineage values respect, cares about its team members, and is committed to a diverse and inclusive workplace.

Requirements

High School diploma or GED may be required depending on facility.
Excellent verbal and written communication skills; English may be required.
Excellent organizational skills, including ability to multi-task and prioritize workload.
Proficient computer skills, including Microsoft Office Suite.
May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility.

Responsibilities

Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
Invoice and verify accounts accurately and in a timely manner.
Verify inbound receipts for accuracy.
Develop and maintain customer relationships in a professional manner.
Generate customer reports per customer request (i.e. weekly, monthly late/bill reports).
Coordinate availability of product and schedule for daily shifts with warehouse team.
Coordinate with Operations on special client requests; expediting when necessary.
Serve as first point of contact to resolve customer issues.
Maintain and file documentation in organized and comprehensive way.
Partner with Inventory and Operations to research inventory discrepancies and misplacements.