Bilingual Pharmacy Customer Care Representative Onsite

SynergenX Health Holdings LLC • Colleyville, TX

1d • Onsite

About The Position

Village Lane Pharmacy is a growing mail-order pharmacy serving patients across 38 states, providing customized therapies in hormone replacement, weight management, wellness, and compounded medications. As a Bilingual Pharmacy Customer Care Representative, you will be a crucial part of the patient experience, serving as the primary point of contact for patients with questions or needing assistance. This role is ideal for someone who excels at connecting with people, multitasking, problem-solving, and contributing to a positive patient experience in a busy environment.

Requirements

• Fluent in English and Spanish — spoken and written
• 1+ year of high-volume call center experience
• 1+ year of experience working with CRM or EHR software
• High school diploma or GED
• Strong verbal and written communication skills
• Excellent attention to detail and organization
• Ability to multitask and stay composed in a fast-paced environment
• Strong problem-solving skills and sound judgment
• Professional, positive, patient-focused attitude
• Comfortable learning new technology and systems
• Must successfully complete a routine criminal background check
• Candidates must have a copy or clear photo of their high school diploma or GED available to submit upon accepting an offer.

Responsibilities

• Answer incoming patient calls, texts, and messages with professionalism and positive energy.
• Assist patients with questions about prescriptions, orders, appointments, and pharmacy services.
• Schedule and coordinate patient appointments in the EHR.
• Listen to patient concerns and help determine the appropriate next steps.
• Route clinical and pharmacy-related questions to the appropriate team member.
• Accurately document patient interactions in CRM and EHR systems.
• Communicate clearly and compassionately with patients in both English and Spanish.
• Help resolve issues and provide timely follow-up when needed.
• Support administrative and pharmacy operations.
• Help create a patient experience where people feel heard, respected, and cared for.

Benefits

• $22.00/hour
• Monday–Friday, 7:00 AM–4:00 PM
• No late nights or weekends
• Two weeks of paid onsite training
• Full-time benefits package
• 401(k) with up to 5% company match
• Medical, Dental & Vision Insurance
• Short-Term & Long-Term Disability
• $50,000 company-paid life insurance policy
• Paid Time Off with annual increases
• 6 paid holidays
• Tuition reimbursement after 6 months
• Employee discounts for you and one family member
• Professional development and advancement opportunities
• A collaborative, fast-paced team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED