Customer Care Representative Trainee
Iberdrola•Orange, CT
•Onsite
About The Position
This is a Union position for a Customer Care Representative Trainee. The role involves responding to customer service inquiries, including general billing questions, bill analysis, applications for service, service notifications, emergencies, payment options, and collections matters. The company is THE SOUTHERN CONNECTICUT GAS COMPANY.
Requirements
- Previous work experience in a customer service environment, demonstrating excellent customer service skills.
- Professional written and oral communication skills.
- Effective listening and problem-solving skills.
- Ability to work a flexible schedule as needed.
- Experience using Microsoft Office required.
- Must be a citizen of the country of the vacancy or comply with applicable immigration requirements to legally work in that country.
Nice To Haves
- Experience with using customer information systems preferred.
Responsibilities
- Respond to all customer inquiries (telephone or written) regarding billing, service, etc., following established policies and procedures, and providing exceptional customer service.
- Assist customers concerning credit and collection issues and make arrangements according to guidelines.
- Make requested changes or adjustments to customer accounts.
- Initiate service orders to respond to customer emergencies and other service work needs.
- Make outbound calls to resolve customer inquiries or follow up on collections issues.
- Provide accurate information to appropriate departments to efficiently resolve customer concerns.
Benefits
- Union position
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
