Customer Care Representative (Bilingual)
Lineage•Montreal, QC
•Remote
About The Position
This is a remote opportunity, with the possibility of transitioning to a hybrid or onsite role based on the company’s needs. Perform customer service duties such as processing customer orders, tracking product availability, and handling any issues on customer inquiries in a timely manner.
Requirements
- High School diploma or GED may be required depending on facility
- Excellent verbal and written communication skills in English and French is a requirement
- Excellent organizational skills, including ability to multi-task and prioritize workload
- Proficient computer skills, including Microsoft Office Suite
- May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility
Responsibilities
- Invoice and verify accounts accurately and in a timely manner
- Verify inbound receipts for accuracy
- Develop and maintain customer relationships in a professional manner
- Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
- Coordinate availability of product and schedule for daily shifts with warehouse team
- Coordinate with Operations on special client requests; expediting when necessary
- Serve as first point of contact to resolve customer issues
- Maintain and file documentation in organized and comprehensive way
- Partner with Inventory and Operations to research inventory discrepancies and misplacements
Benefits
- medical
- dental
- basic life and disability insurance benefits
- RRSP matching
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
