Customer Care Rep

Wayne Farms•Oakwood, GA

8d•Hybrid

About The Position

The Customer Care Rep is primarily responsible for managing the end-to-end customer order process and coordinating orders with internal teams and external customers. This hybrid role focuses on customer account management in partnership with the sales team, including coordinating orders and production, managing inventories, and supporting customer projects. The position serves as a customer advocate and works cross-functionally to provide comprehensive customer care. The role is an individual contributor position. It requires following departmental and company safety policies and wearing required protective equipment in designated areas. The work involves frequent periods of being stationary while using office equipment and computers, and occasionally lifting up to 20 pounds.

Requirements

High school diploma or equivalent.
At least 2 years of relevant customer service and sales support experience.
Strong customer focus and exceptional verbal and written communication skills, including the ability to interact promptly and professionally with customers and people at all levels of the organization.
Proficiency with computers and Microsoft Office applications, including Excel, Word, and PowerPoint.
Ability to work in a fast-paced environment, with strong organizational skills, precise attention to detail, and effective problem-solving ability.
Strong customer-centric attitude, high energy level, and a strong sense of urgency.

Nice To Haves

Experience in the protein or poultry environment is preferred.

Responsibilities

Receive and accurately and promptly process orders for Wayne Farms and WFJV, including order entry and changes, product allocations, RMAs, samples, donations, and distressed or damaged products.
Build and maintain customer relationships, communicating information such as sales, item forecasts, inventories, shortages, and late or lost orders in a timely and effective manner.
Coordinate daily with CIMT, Production Planning, QA, Operations, and Logistics to manage the order process.
Coordinate daily load planning with Logistics to maximize customer fill rates and freight efficiency; work with customers to resolve transportation issues, ensure on-time delivery, and mitigate freight costs.
Maintain EDI orders and coordinate EDI/IT customer projects and IT system testing for projects and upgrades with the IT team.
Manage brokers, new customer onboarding, customer accounts receivable reconciliation, and system data mapping.
Identify and communicate opportunities for process optimization and continual improvement.
Perform other duties as assigned.
Follow departmental and company safety policies and programs.
Wear required protective equipment in areas where required.