Customer Care Parts Coordinator

Clayton Homes • Hackleburg, AL

13h • Onsite

About The Position

The Customer Care Parts Coordinator will be responsible for facilitating and pulling required service parts. A successful team member will be reliable, responsible, and detail oriented, as well as understand customer service and act in a cooperative and positive manner. The Customer Care Parts Coordinator is also expected to develop an understanding of common names for the same part and communicate exactly what is being requested.

Requirements

• Able to organize, prioritize, and deliver projects within deadlines.
• Able to communicate positively and clearly with peers, managers, and customers.
• Proficiency in MS Office software, including Excel.
• Thorough knowledge of job-related policies.

Nice To Haves

• High School Diploma, associate degree or higher, preferred.
• Knowledge of AS400 preferred.

Responsibilities

• Maintaining inventory controls in office and warehouse environments.
• Taking and logging parts orders for dealers and homeowners.
• Reviewing parts orders with purchasing to ensure materials are available to pull.
• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
• Packaging and shipping parts to customers within required time frame.
• Documenting and processing orders.
• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
• Filing paperwork on a regular, if not daily basis.
• Communicate positively and frequently with customers to set delivery expectations.
• Following up internally and externally until claim is resolved.
• Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

Benefits

• Flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness programs (physical, nutritional, social, financial, spiritual and occupational) available online or in-person.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree