Cust Care Parts Coordinator

Clayton • Buckeye, AZ

21h • Onsite

About The Position

Clayton is a leading single-family, values-driven home builder dedicated to attainable housing, sustainable practices, and creating a world-class experience for customers and team members. As a vertically integrated home builder, Clayton serves customers through every stage of the homeownership journey, including building, selling, financing, and insuring homes. The company recruits passionate, positive, and eager-to-learn individuals, equipping them for success with excellent benefits, opportunities for growth, and an encouraging culture that supports work/life balance. The Customer Care Parts Coordinator will be responsible for facilitating and pulling required service parts. A successful team member in this role will be reliable, responsible, and detail-oriented, possess an understanding of customer service, and act in a cooperative and positive manner. The coordinator is also expected to develop an understanding of common names for parts and communicate exactly what is being requested.

Requirements

• Able to organize, prioritize, and deliver projects within deadlines.
• Able to communicate positively and clearly with peers, managers, and customers.
• Proficiency in MS Office software, including Excel.
• Thorough knowledge of job-related policies.

Nice To Haves

• High School Diploma, associate degree or higher, preferred.
• Knowledge of AS400 preferred.

Responsibilities

• Maintaining inventory controls in office and warehouse environments.
• Taking and logging parts orders for dealers and homeowners.
• Reviewing parts orders with purchasing to ensure materials are available to pull.
• Reviewing orders to ensure that the quantities are correct in the systems and that the correct parts were pulled.
• Packaging and shipping parts to customers within required time frame.
• Documenting and processing orders.
• Coordinating with dealer, homeowner, and transportation service to ensure accurate and timely delivery.
• Filing paperwork on a regular, if not daily basis.
• Communicate positively and frequently with customers to set delivery expectations.
• Following up internally and externally until claim is resolved.
• Creating individual processes to improve our customers’ experience, as needed, and reevaluating individual processes from improved customer experience.

Benefits

• Flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness with physical, nutritional, social, financial, spiritual and occupational programs available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees