Parts Customer Care Rep
Crown Equipment Corporation•West Sacramento, CA
•Onsite
About The Position
Crown Equipment Corporation, a global leader in lift truck manufacturing, is seeking a Parts Customer Care Representative to join their team. This role involves managing parts orders, maintaining inventory, and ensuring customer satisfaction through excellent communication and support. The position offers a competitive wage and a comprehensive benefits package for full-time employees.
Requirements
- High school diploma or equivalent
- Valid driver's license and good driving record
- Legally authorized to work in the United States
Nice To Haves
- Good verbal communication, written communication, interpersonal, organizational, numerical perception, and computer skills
- Parts or inventory control experience and lift truck industry experience preferred
- Ability to work in a team environment
Responsibilities
- Answer and process incoming parts calls from customers and service technicians.
- Pull orders, receive and put up stock.
- Order parts and develop relationships with Crown factory and outside vendors.
- Enhance customer retention by monitoring customer satisfaction with parts support and by responding to customer concerns/requests.
- Maintain direct contact with current and prospective customers.
- Prepare customer quotes.
- Process paperwork.
- Inventory control to include cycle counts of stockroom, vans and customer consignments.
Benefits
- Competitive Wages
- Health/Dental/Vision/Prescription Drug Plan with a company contribution to each
- Health Savings Accounts
- Flexible Spending Accounts
- 401K Retirement Savings Plan with company match
- Company paid Life and Disability Benefits
- Optional supplemental term life insurance offerings
- Paid Parental Leave
- 9 Paid Holidays
- Paid Vacation
- Paid Sick Leave
- Birthday Pay for Non-Exempt employees
- Tuition Reimbursement up to $5,250 per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
