Customer Care Office Administrator (Reception)

American Association of Critical Care Nurses • Aliso Viejo, CA

3d • $25 - $28 • Onsite

About The Position

The Customer Care Office Administrator at Reception serves as one of the primary liaisons between AACN’s internal staff and its vendors, members, and customers. This required on-site position promotes a positive impression of AACN by professionally and accurately assisting internal and external customers over the phone and in person. As an integral member of the Customer Care team, this role is responsible for processing customer requests and various applications, researching and applying payments, and responding to internal and external emails.

Requirements

• Strong customer service skills with a demonstrated commitment to providing accurate, timely, and professional support to internal and external customers.
• Excellent interpersonal and communication skills, including the ability to interact effectively with individuals at all levels of the organization, both verbally and in writing.
• Ability to manage multiple tasks simultaneously in a fast-paced, customer-facing environment while maintaining accuracy and attention to detail.
• Strong organizational skills with proven ability to prioritize work, follow through on tasks, and ensure timely completion of administrative processes.
• Demonstrated ability to work collaboratively as part of a team while also handling independent responsibilities with minimal supervision.
• Strong problem-solving skills, including the ability to assess customer needs, research issues, and determine appropriate resolutions.
• High level of attention to detail and accuracy in data entry, payment processing, documentation, and administrative tasks.
• Demonstrated ability to learn and apply organizational systems, procedures, and customer service tools quickly and effectively.
• Strong commitment to maintaining a positive customer experience and representing the organization professionally in all interactions.
• Proficient in Microsoft Office, Google Workspace (Gmail, Calendar, Docs, Sheets, Forms) and SmartSheet.

Nice To Haves

• Minimum three years of customer service or administrative experience preferred; experience in a high-volume office or customer-facing environment strongly preferred.
• Associate Degree preferred.

Responsibilities

• Provides accurate and high-quality service to internal and external customers in person, over the phone, and via email.
• Opening daily mail and sorting to other departments, ensuring various applications, miscellaneous payments and Audits are triaged, organized and accessible for processing.
• Processing customer requests, researching and applying miscellaneous payments as well as responding to internal and external emails.
• Coordinates payment and communicates with various departments as needed.
• Performs administrative activities related to preparation of Bank Deposits, supporting Cash Receipts, Month end and ACH processes.
• Oversees the reception, answers incoming telephone calls, and provides information while directing calls appropriately.
• Answers incoming telephone lines providing information and directing calls
• Ensures reception information, resources, and supplies are current, organized, and accessible for staff covering reception and working onsite.
• Working collaboratively, ensures technical and process issues are resolved.
• Effectively communicates and assists members and customers via email according to established guidelines.
• Develops and maintains working knowledge of association products, services, systems, and tools to support internal and external customers.
• Responds to emails received into the Customer Care email boxes.
• Evaluates customer inquiries, researches issues, resolves problems, and provides accurate and timely information.
• Supports high levels of customer service and organizational decision-making through accurate and timely capture of member and customer information, data, and feedback
• Captures, evaluates, and documents key information from each customer interaction.
• Enters all relevant transactional data and captures customer feedback.
• Performs other administrative activities related to the Customer Care Department.

Benefits

• generous paid time off
• low-cost health plans for medical and mental health services
• dental
• vision
• company-paid life and short-term disability insurance
• a variety of other benefits
• retirement savings program with employer matching and additional company contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree