Customer Care & Leasing Administrator - Student

Southwest Properties

11d•Onsite

About The Position

As Customer Care & Leasing Administrator - Student, you will become highly skilled in providing exceptional service to customers of Southwest Properties and supporting the Residential Leasing Team. We believe in going beyond the necessary to create inspiring environments. To us, a building is so much more than just a collection of walls under a single roof. At Southwest, we believe an innovative, exceptional, thoughtfully designed building can inspire great things to happen inside and around it. This is a summer student contract position from May - August 2026.

Requirements

Strong customer service, interpersonal, and cross-cultural communication skills.
Ability to interact effectively with all employees, stakeholders, and the general public.
Ability to perform in a fast-paced environment.
Ability to perform assigned duties with minimal supervision.
Heightened attention to detail.
Sound knowledge of effective and efficient administrative/secretarial procedures and techniques.
Proven ability to learn and adapt to new technology.
Proficient computer skills in Microsoft Office Suite.
Criminal Records Check Completion.

Nice To Haves

High energy team player with strong initiative, multitasking, and organizational skills.
Punctual, with a reliable attendance history.

Responsibilities

Answer and direct telephone calls.
Greet and announce walk-in visitors.
Process cash, cheque, or debit payments.
Maintain knowledge of all departments and roles to best direct incoming calls and inquiries.
Keep detailed and accurate records of visitor requests and calls received/resolved.
Handle queries via phone, email, and general correspondence.
Professionally manage customer situations by documenting information and directing to the appropriate department.
Assist coworkers and teams on an ad-hoc basis.
Open and sort internal and external mail. Complete mail drop-off at the end of each working day.
Send and receive courier items, locally and internationally.
Open and close the reception area daily.
Maintain up-to-date documents on vacant/upcoming locations including appropriate links, floor plans, and pricing.
Respond promptly and accurately to inquiries on multiple communication platforms: Live-Chat, Southwest Leasing Portal, incoming calls, internal partner queries, and walk-in traffic.
Monthly tracking and reporting of unit turnovers.
Manage the competitor analysis spreadsheets, updating as required.
Create and record tenant communication (e.g, Month-to-Month requests) in accordance with the NS Tenancy Act.
Maintain the waitlist for residential portfolio according to the prospects' needs, budget, location, and time frame.
Navigate in-house systems such as Yardi, Rent Cafe, Rent Check, and SharePoint.
Input tenant insurance information into Yardi.
Forward resident contact information to Bell Aliant.
Support the Leasing Team.