Generalist, Customer Care-2

Gordon Food Service • Edmonton, AB

22h • CA$44,000 - CA$55,000 • Onsite

About The Position

Provides friendly and efficient customer service, order processing and delivery support to customers of Gordon Food Service via phone, email, SMS, and chat. This role will focus on assisting customers with their day to day inquiries to ensure their needs are being met. Promotes and utilizes E-Commerce technologies.

Requirements

• Excellent communication and interpersonal skills to provide an exceptional first impression and comfortable, efficient and reliable customer service, order entry and issue resolution.
• Must have excellent attention to detail, time management and organizational skills.
• Develops solutions to a variety of problems of moderate scope. Refers to policies and practices for guidance.
• Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
• Highly motivated self starter with a focus on details and accuracy in a fast paced environment
• Must be a strategic thinker, inquisitive, innovative, and creative in order to problem solve, build relationships, network, link resources and apply business practices
• Must have good customer service and time management skills.
• Ability to demonstrate understanding of Foodservice industry and operations
• Ability to adapt to frequent technological and GFS proprietary application changes and program functions
• Ability to perform 10-key data entry
• High School Diploma (or equivalent) plus 1 year experience in inside sales or customer service

Nice To Haves

• Bachelor Degree in Business, Sales or Marketing preferred

Responsibilities

• Maintain current knowledge of business processes within divisions and distribution centers to assist District Sales Representatives and customers
• May mentor new Customer Care Generalists and attend ongoing training sessions
• Arranges exception deliveries in collaboration with Transportation departments, 3rd party order/delivery systems, UPS or any other delivery services aligned with Gordon Food Service
• Determine appropriate credits for customers.
• Assists with Invoice and Credit Memo inquiries as well as processes appropriate credits for customers as needed
• Supports Recalls Communication Management, as needed.
• Performs other duties as assigned.

Benefits

• Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
• FULL flex benefits program
• Company matching RRSP
• Family culture
• Advancement opportunities
• Profit Sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED