Customer Care Desk Associate

Blain's Farm & Fleet•Elgin, IL

6h•Onsite

About The Position

The Customer Care Desk Associate will be responsible for managing the store's phone/switchboard and providing comprehensive assistance to customers. This includes handling returns, answering questions, addressing complaints, and providing directions within the store. The role also involves ensuring an efficient and pleasant shopping experience for all customers, managing incoming E-commerce customer orders and In-Store Pick Ups, and maintaining the cleanliness and presentability of the Customer Service Desk. Additionally, the associate will assist in other departments as assigned and ensure compliance with Loss Prevention and safety policies.

Requirements

Great communication skills
Able to work evenings when needed and at least every other weekend
Able to pass a background check

Nice To Haves

Prior Retail experience preferred

Responsibilities

Run the store phone/switchboard
Assist customers with returns, questions, complaints, and directions around the store
Scan returned goods and place into bins/shopping carts to return the goods to the department
Route mail/file paperwork
Issue Hunting and Fishing licenses
Cashier
Manage the incoming E-commerce customer orders and In-Store Pick Ups
Keep the Customer Service Desk clean and presentable to the customers
Help in other departments as assigned
Demonstrate awareness and compliance with Loss Prevention and safety policies and procedures

Benefits

Medical
Prescription
Dental
Vision
Short & Long Term Disability
Life Insurance
Ancillary Benefits
Identity Theft Protection
Pet Insurance
All major Holidays & Birthday off
Advanced Leadership Training Programs: build the skills to grow your career
Associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, DeWalt & much more!
Internal recognition programs that support an engaged workplace
401(K) with company match