Customer Service Desk Associate
About The Position
The Customer Service Desk Associate supports the process of event management within the event & hospitality industry. This role involves providing excellent communication and customer care to both exhibitors and vendors. The associate will manage a service desk during expos, conventions, and tradeshows, assisting exhibitors with onsite orders, payment processing, and questions. Additional duties may include routine administrative work and other functions to assist the operations of the company when needed. This is a part-time position with hours ranging on average 25-30 hours per week, requiring availability for flex time, including occasional weekends and evenings.
Requirements
- Possess basic math skills
- Be detailed oriented and highly organized
- Deliver an exceptional positive customer experience
- Ability to read and comprehend instructions, correspondence and memos
- Ability to write correspondence
- Excel at basic math skills
- Ability to present information in one-on-one and small group situations to customers, clients, and other employees of the organization
- Ability to understand and carry out detailed written or oral instructions
- Presence of time management skills and ability to meet critical deadlines
- Demonstrates teamwork and collaboration
- Displays flexibility in scheduling and task management
- Displays ethical conduct
- Demonstrates exemplary attendance
- Proficient in office systems including Paycom, Outlook, Microsoft Office products and other software required by Art Craft Display
- Graduation from high school or GED equivalent with specialized course work in general office practices such as typing, filing, accounting and bookkeeping
Nice To Haves
- Friendly and professional manner
- Proficiency in Microsoft Office 365
- Some college preferred or one year of increasingly responsible related experience, or any equivalent combination of related education and experience
Responsibilities
- Supports the process of event management within the event & hospitality industry
- Provides excellent communication and customer care to both exhibitors and vendors
- Manages a service desk during expos/conventions/tradeshows
- Assists exhibitors with onsite orders, payment processing, and questions
- Performs routine administrative work and other functions to assist the operations of the company when needed
- Takes initiative to work on additional projects not detailed in job description
- Works in a safe manner
Benefits
- Overtime may be available at times
- PTO time available on accrued basis
- Referral Bonus’ given
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
11-50 employees
