Customer Service Associate / Front Desk Reception

Proconex•Royersford, PA

1d•Onsite

About The Position

Proconex is seeking a Customer Service Associate to join our dynamic team and play a pivotal role in supporting our customers with their inquiries and concerns. As a Customer Service Associate, you will be responsible for providing direction on sales support within the organization, maintaining a solid understanding of our products, and facilitating smooth project coordination and document control. The primary responsibility of a Front Desk Customer Service Associate is to act as the first point of contact for customers visiting onsite or calling the main number. Those in this role will forward calls throughout the organization, support customers with inquiries and concerns, and provide direction for correct sales support within the organization. This position must develop and maintain basic product knowledge as required to assist teams with day-to-day activities, project coordination, and document control. This is a good opportunity for someone who is open to sitting at our front desk in our beautiful, newly-renovated lobby Monday through Friday and assisting various customers, both in-person and via email and telephone.

Requirements

Previous experience in a customer service role, preferably involving phone support.
Exceptional interpersonal skills and a polite, customer-centric attitude.
Proficiency in using computers and digital ticket systems.
Strong organizational and project coordination abilities
Having the ability to pay attention to details.
Excellent verbal and written communication skills.
Ability to multitask and handle challenging situations with composure.
Attention to detail and commitment to providing high-quality service.
High school diploma required.
Experience in customer service, sales support, order fulfilment or a similar role.
Able to lift up to 25 pounds.
Microsoft Office (Word, Excel, PowerPoint)
Candidates must be legally eligible to work in the United States without company sponsorship.

Nice To Haves

Associate or bachelor’s degree preferred.

Responsibilities

Work in digital ticket system to review, update, and close tickets created by customers and/or Proconex employees.
Interface with vendors, principals, shipping companies, and customers through phone, email, and other forms of communication.
Answer phone calls and assist the customers to get to the correct party. Collect and record call information accurately.
Support sales operations and outside sales team with administrative tasks and to focus on customer satisfaction and on-time delivery throughout all stages of the sales and order cycles.
Provide project coordination and document control support for quotations and orders. Including but not limited to requesting documents from outside parties and coordinating deliveries to the customer.
Interact with customers regarding order status and invoicing inquiries and engage with business operations to validate the status and provide timely responses.
Coordinate customer return/cancellation requests. Expedite critical orders to meet customer deadlines.
Resolve all customer issues and complaints in a timely manner and following up to ensure resolution and satisfaction. Collect feedback on recurring issues and escalate appropriately.
Greet all visitors upon arrival to Front Desk and act as liaison with who they are meeting in the office.
Follow all safety policies and procedures set forth by Proconex and meet all customer requirements.

Benefits

We are proud to be an employee-owned organization. Through our ESOP, every team member shares in the growth and success of the company, fostering a culture of collaboration, accountability, and long-term rewards.
Proconex offers a standout culture, fantastic work environment, and has very competitive benefits to include premium medical, 401K match, tuition reimbursement, and other unique incentives.

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume