Customer Service Desk
About The Position
WHO WE ARE: Neiman Marcus is a leading luxury retailer that provides a curated product assortment, unparalleled services, and exclusive activations for customers in Pursuit of the Extraordinary. It is known for creating the Neiman Marcus magic through exceptional customer experiences including the Neiman Marcus Awards, Fantasy Gifts, seasonal campaigns, and “Retail-tainment” initiatives. Neiman Marcus has a rich history as a brand builder, bringing together the world's top luxury designers and customers to foster a dedicated following for generations. It serves customers across its 36 stores, digital channels, and through remote selling. It is part of Saks Global's portfolio of world-class luxury retailers and real estate assets. The Customer Service Rep is responsible for supporting the Assistant Store Manager at the point of sale. The Customer Service Rep assists customers in a timely and efficient manner with merchandise, sales returns, exchanges, credit account inquiries and opens new credit accounts. Administrative duties include: answering phones in a courteous manner, completing daily cash office reports and deposits, and monitoring POS pay outs. Must also adhere to the company’s Customer Service Standards as well as all stated policies. Saks.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Compensation for this role varies by geographic location. The listed range reflects multiple markets, including higher-cost areas. Actual starting pay will be determined based on work location, experience, and other job-related factors. Saks is a world-renowned luxury ecommerce destination. The company’s unique approach combines a focus on the digital customer experience with a strong connection to a network of extraordinary stores that extends that seamless experience into the real world. On its website and app, Saks offers an unparalleled selection of curated merchandise across fashion for women and men, beauty, jewelry, home décor and more. In addition to the shopping experience, customers come to Saks for inspiring editorial content, access to digital stylists, lifestyle experiences and other world-class services. The company is currently in the midst of a dramatic expansion, driven by significant enhancements to its platforms and offerings, with the goal of becoming the preeminent destination for luxury internationally.
Requirements
- High School Diploma
- 2+ years of customer service experience preferred
- 1+ years of cash handling experience and 1+ years of retail experience
- Basic Computer skills
- Must be willing to work a flexible schedule based on business needs including evenings, weekends and holidays
Responsibilities
- Assists customers and associates in friendly, timely and efficient manner at the register
- Conduct merchandise transactions including sales, Option 7 orders, online order store pick up, returns, exchanges, credit account inquiries, opening credit accounts
- Opens and closes registers
- Completes daily sales deposit and corresponding paperwork
- Monitors POS paid outs
- Clientele entries into access system
- Send returned merchandise back to the floor in good condition with proper tickets attached
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
