Customer Care Coordinator

Michael Foods Inc.•Hopkins, MN

8d•Onsite

About The Position

Michael Foods, Inc. is a leader in the food processing and distribution industry with business in egg products, refrigerated grocery and potato products. We offer exciting job possibilities throughout our organization where you can enhance your career, sharpen your talents and make an impact. Join our company and be part of an innovative team that’s First in Food. Hopkins, MN is home to our Michael Foods, Inc. corporate headquarters. Hopkins is located 7 miles west of Minneapolis, boasting natural surroundings in a suburban environment that also provides quick access to major travel ways and local restaurants that give our community a distinct character. Located in the Excelsior Crossing building where employees are provided with beautifully landscaped walking paths and water features creating an optimal environment for outdoor and walking meetings, along with the opportunity to take a relaxing walk or outdoor lunch before, within, or after your work day.

Requirements

Excellent communication skills, both verbal and written.
Strong listening skills to understand customer concerns.
Proficiency in customer relationship management (CRM) systems.
Computer proficiency – SAP and Microsoft Office, experience with Excel preferred.
Strong communication skills, ability to think proactively and to make decisions independently and able to work with little or no supervision.
Ability to manage multiple responsibilities and demands in a fast-paced, time-sensitive work environment.
Comfortable with and able to manage conflict.
Strong problem-solving skills and commitment to superior service delivery.
Strong teamwork skills including cross functional collaboration with the ability to develop/sustain long-term business relationships.
Ability to leverage Continuous Improvement to identify and execute process improvement opportunities.

Nice To Haves

Bachelor’s degree preferred or equivalent work experience.

Responsibilities

Receive customer concerns from internal and external customers.
Review data to ensure all required details are captured before entry into a CRM System.
Work with the Customer Quality Assurance team to provide timely responses to customer concerns.
Process all customer sample orders.
Work with warehouse teams to ensure all samples are shipped.
Work closely with Sales, Supply Chain, and customer personnel to ensure accuracy and ease of transactions, while continually improving process efficiency.
Handle and resolve customer complaints.
Enhance customer relationships.
Maintain detailed customer correspondences.
Create comprehensive reports on complaint trends.
Liaise between customers and the organization, ensuring the highest standard of customer satisfaction.
Manage customer concerns and sample requests.
Receive and process customer complaints and sample requests, ensuring that information is accurate, and properly documented.
Monitor customer buying habits and communicate any major changes to customer and sales.
Work closely with customer service, MFI Food Safety and Quality, and sales to ensure consistent communication and resolution of issues.
Communicate problems or concerns to managers on an as-needed basis with recommendations on how to resolve.
Other duties as assigned.