Customer Care Coordinator
About The Position
Toll Brothers, America's Luxury Home Builder, seeks a Customer Care Coordinator to work in our divisional office in Danbury, Connecticut. This person will help deliver quality homes to buyers and provide prompt, efficient, quality service to homeowners. This position will be hybrid with 3 days required on-site per week. The Customer Care Coordinator will respond to warranty requests, dispatch Service Technicians, track completion and quality of service, generate reports, and work closely with subcontractors to manage the billing and invoice processes. This position will be responsible for quality control and warranty service administration.
Requirements
- Two to more years of experience in fast-paced residential construction
- Knowledge of all aspects of construction trades
- Excellent written and verbal communication skills
- Exceptional telephone skills and etiquette
- Excellent planning and organizational skills
- Ability to keep detailed documentation
Responsibilities
- Respond to warranty requests
- Dispatch Service Technicians
- Track completion and quality of service
- Generate reports
- Work closely with subcontractors to manage the billing and invoice processes
- Quality control and warranty service administration
Benefits
- Comprehensive medical/dental
- 401(k) with a company match
- Discounted stock purchase
- Discounts on mortgages, homes, appliances
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
