Work From Home - Customer Care Coordinator

Capital One • Plano, TX

4d • Remote

About The Position

As a Customer Care Coordinator in Auto Servicing, you are the voice of the company and support customers with general account and payment questions, as well as challenging offshore and web-support escalations. The role focuses on providing empathetic, customer-first support, resolving complex issues with end-to-end ownership, and helping shape the customer experience. It is a 100% work-from-home position. The schedule is Monday through Friday, 10:00 a.m. to 7:00 p.m. CST. Applicants must meet Capital One’s home-office and internet requirements and be located in an eligible U.S. location; applicants in California, Hawaii, and U.S. territories are not eligible. The position is listed at the Coordinator level.

Requirements

• High school diploma, GED, or equivalent certification.
• At least 2 years of customer service or call center experience.
• At least 1 year of experience using Google Suite or Microsoft Office.
• Maintain a secure home-office environment free from background noise and distractions.
• Have a reliable private internet connection that is not supplied via cellular data or hotspot; service must be from a cable or fiber ISP.
• Use a password-protected private network where the associate has ownership or line of sight to every device on the network.
• Maintain internet speeds of at least 100 Mbps download and 10 Mbps upload. Hardwired and WiFi connections are acceptable if speed and security requirements are met.
• Applicants must meet Capital One Work at Home compatible internet requirements and may not live in California, Hawaii, or U.S. territories. Work from home U.S.-based associates may not work internationally or outside the continental United States.
• Capital One will not sponsor a new applicant for employment authorization or provide immigration-related support for this position.

Nice To Haves

• At least 3 years of customer service or call center experience.
• At least 1 year of experience in the financial industry.

Responsibilities

• Provide world-class customer care by demonstrating deep empathy.
• Champion customer-first advocacy through active listening and resolve complex issues with end-to-end ownership.
• Provide exceptional service for general account and payment questions.
• Navigate and resolve complex escalations from offshore agents.
• Be ready to grow into a customer advocate role.

Benefits

• Capital One offers a comprehensive, competitive, and inclusive set of health, financial, and other benefits that support total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED