Customer Care Coordinator
About The Position
Join Our Award-Winning Team and Make a Difference! Are you ready to be part of a dynamic team that’s dedicated to keeping customers’ homes and businesses running smoothly? We’re on the hunt for an enthusiastic, detail-oriented Customer Service Representative/Administrative Assistant to join our fast-paced and rewarding environment! If you love solving problems, making an impact, and working with a passionate team, this is the role for you! As the backbone of our operations, you’ll be on the front lines, directly helping to keep our customers happy and safe. Your role will include inbound and outbound calls, scheduling appointments, and assisting with administrative duties to ensure seamless service for our clients.
Requirements
- Excellent communication skills – You can easily engage with customers and internal teams, both over the phone and through written communication.
- Organized & Detail-Oriented – You know how to manage multiple tasks and prioritize efficiently to get things done.
- Tech-Savvy – Comfortable with Microsoft Office and learning new systems.
- Problem-Solver – You thrive in finding solutions and enjoy helping customers with their challenges.
- Team Player – You know how to collaborate with others while working independently to achieve your goals.
- Experienced Dispatcher - You have experience scheduling and dispatching skilled workers in the field
Responsibilities
- Answer inbound calls and proactively make outbound calls to schedule electrical and plumbing service appointments to solve customer issues.
- Call customers to schedule generator maintenance, ensuring their power stays uninterrupted.
- Make calls to notify customers about important generator updates, allowing us to stay ahead of potential issues.
- Make outbound calls to collect payments on completed services, ensuring a smooth transaction and keeping our accounts up to date.
- Optimize the daily schedule by considering geography, technician skills, and appointment priorities.
- Handle office inventory, ordering supplies as needed to ensure our team always has what they need to succeed.
- Assist with managing inbound and outbound mail, filing documents, and handling all administrative tasks to ensure the business operates seamlessly.
- Help convert leads into appointments, driving sales for our annual maintenance plans, extended warranties, and new services by proactively scheduling follow-up appointments.
- Follow up with customers after service appointments to gather feedback and ensure they’re delighted with the work completed.
- Assist internal teams with scheduling and operations, keeping everything running smoothly behind the scenes.
Benefits
- Health, Dental, and Vision Insurance
- 401k with Company Match
- Paid Time Off and Paid Holidays
- Life Insurance – Both Paid and Voluntary options.
- Employee Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
