Customer Care Coordinator

Clayton • Sacramento, CA

3d • $22 - $24 • Onsite

About The Position

The Customer Care Coordinator is responsible for ensuring that our customer's experience is positive and timely by answering calls, prioritizing service needs, and entering data in an organized and purposeful manner. This is an hourly position that reports to the Customer Care Manager.

Requirements

• High School diploma.
• Minimum 2 years of related experience in customer care coordination / administration.
• Proficient in AS-400 and MS Office Products, including Excel a plus.
• Excellent phone etiquette, written and oral communication skills required.
• Must be well organized and able to effectively manage time.
• Possess a positive attitude and ability to deescalate calls where you may have an upset customer.
• Bilingual in Spanish is a plus.

Responsibilities

• Manage large numbers of incoming calls.
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits; and follows up to ensure resolution.
• Keeps records of customer interactions, process customer data, and file documents.
• Coordinates service requirements of customers effectively and timely.
• Takes the extra mile by inquiring about service requests to ensure completion of one-trip service.
• Maintain physical and electronic records effectively.
• Other duties as assigned.
• Scheduling jobs for contractors

Benefits

• Flexibility to create their own health, dental, and vision benefits package.
• Competitive 401K programs, including investment options and company matching for full and part time team members after one year.
• Paid parental leave.
• Tuition reimbursement.
• Employee Assistance Programs.
• Paid time for Team Members to volunteer to causes that are meaningful to them through the Clayton Impact program.
• Holistic wellness programs available online or in-person for team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED