Customer Care Coordinator

MITER Brands • Venice, FL

4d • $18 - $22 • Onsite

About The Position

We are seeking a customer-focused Customer Care Coordinator to support builders, remodelers, contractors, and homeowners with warranty inquiries and replacement parts ordering. This role is essential in delivering a high-quality customer experience through timely, accurate, and solution-driven support.

Requirements

• High school diploma or equivalent required
• 2–3 years of customer service experience preferred
• Strong telephone presence with excellent listening and communication skills
• Ability to manage a multi-line phone system effectively
• Detail-oriented with strong organizational and multitasking abilities
• Proficient in Microsoft Word and Excel

Responsibilities

• Serve as the primary point of contact for assigned customer accounts, providing information, processing requests, and following up on both warranty and non-warranty issues
• Respond to inbound customer calls, answer questions accurately, and resolve warranty claims in a timely manner
• Act as a liaison between internal teams (field service, sales, plant management, and engineering) and external customers to ensure efficient issue resolution
• Maintain a flexible, positive, and professional approach when handling complex customer needs and high-demand situations
• Process payment transactions while maintaining strict confidentiality standards
• Expedite special requests to meet customer deadlines and expectations
• Perform general administrative and clerical duties as needed
• Support additional tasks and responsibilities as assigned

Benefits

• Competitive pay
• 401(k) with company match
• Generous paid time off
• Three comprehensive medical plan options
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Teladoc virtual healthcare services
• Employee Assistance Program (EAP)
• Annual Wellness Clinic
• Company-paid Life Insurance
• Voluntary Life Insurance
• Company-paid Short-Term Disability
• Company-paid Long-Term Disability
• Supplemental Hospital Indemnity Insurance
• Critical Illness Insurance
• Accident Insurance
• Paid Time Off (PTO) and paid holidays
• 401(k) retirement plan with company match
• Tuition Reimbursement Program
• Legal Insurance
• Identity Theft Protection
• Pet Insurance
• Team Member Discount Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED