Customer Care Coor II

MITER Brands•Nokomis, FL

3d•Onsite

About The Position

PGT Industries, a proud member of MITER Brands™, is seeking a Customer Service Representative to join our Venice, FL team. In this role, you’ll be a key point of contact for our customers—helping resolve warranty and non‑warranty issues, coordinating with internal teams, and ensuring every customer receives timely, accurate, and professional support. If you enjoy helping people, solving problems, and working in a collaborative environment, this is a great opportunity to grow your customer service career with a well‑established manufacturing leader.

Requirements

High school diploma or equivalent
Strong phone presence with excellent listening and communication skills
Ability to manage a multi‑line phone system
2–3 years of customer service or call‑center experience preferred
Detail‑oriented with strong organizational skills
Proficiency in Microsoft Word and Excel

Nice To Haves

Salesforce experience preferred, but not required

Responsibilities

Serve as the primary contact for customers within assigned accounts, handling both warranty and non‑warranty inquiries
Answer incoming calls, respond to questions, and process requests accurately and efficiently
Coordinate with internal partners including Field Service, Sales, Plant Management, and Engineering to resolve order or product issues
Follow up with customers to ensure concerns are resolved and expectations are met
Process payment transactions with professionalism and confidentiality
Manage clerical and administrative tasks that support customer service operations
Expedite special requests to meet customer deadlines
Maintain a positive, flexible, and solution‑oriented approach when handling challenging situations