Customer Care/Call Center Specialist CSR
About The Position
Customer Service Representative š Onsite Position š² $19.94 per Hour š Monday through Friday | 8:30 AM to 5:00 PM š Weekends Off! Do You Love Helping People? Are you a patient, friendly, and empathetic customer service professional who enjoys solving problems and making someone's day a little easier? We're looking for a Customer Service Representative to join our growing team! In this role, you'll be the first point of contact for customers, providing exceptional service while assisting with account questions, program information, and password resets for an online consumer portal. If you're a great listener, enjoy helping others, and thrive in a fast-paced call center environment, we'd love to meet you!
Requirements
- High School Diploma or GED and at least 6 months of call center experience OR Associate's Degree or higher with no prior call center experience
- Be at least 18 years of age
- Pass a 30 WPM typing assessment
- Successfully complete a Customer Service Assessment
Nice To Haves
- Loves helping people and providing exceptional customer service
- Communicates clearly, professionally, and confidently
- Can explain complex information in an easy-to-understand manner
- Stays calm and professional when assisting frustrated customers
- Enjoys problem solving and finding solutions
- Can multitask while navigating multiple computer applications
- Has excellent attention to detail and documentation skills
- Demonstrates reliability, professionalism, and outstanding attendance
- Thrives in a structured, high-volume call center environment
Responsibilities
- Serving as the first point of contact for program participants and providers
- Answering inbound customer calls with professionalism and empathy
- Assisting customers with account access and password resets
- Providing accurate information regarding programs and services
- Documenting all customer interactions thoroughly and accurately
- Routing calls to leadership or appropriate state agencies when needed
- Researching customer questions and providing timely resolutions
- Handling customer complaints according to established procedures
- Identifying trends in customer inquiries and recommending service improvements
- Meeting daily goals for productivity, customer satisfaction, quality, and call handling
Benefits
- Full-time, consistent hours
- Paid training provided
- Stable work environment
- Opportunity to build valuable customer service experience
- Supportive team culture
- Make a positive impact by helping customers every day
- health insurance plans for our active candidates on assignment, including: Medical, dental, and vision coverage
- Life and disability insurance
- Additional voluntary benefits
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
